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Instead of with a single monolithic 'revolutionary company', I think we'll be better off building diverse platforms produced and shared by diverse creators. Any single company, including Google, tends toward certain design logics. To protect and foster software creativity and diversity on the net, we 3rd, 4th and nth party software, constantly seeking out new original ideas. For chat - has anybody released open source chat clients? Would that be practical?

Mike Persaud

It's hard not to have a fascination with Google. They have changed the game as Graham says.

Premium Apps have introduced a new business model; $50 per seat per annum (£26 pounds in the UK) for 10GB of space, and depending of the share of market they are after they are likely to succeed. I don't think they have announced their target market share.

They've brought us many products that already existed elsewhere, but did it with search, simplicity and speed!

They are smart, there's no denying that, but their competitive edge is their speed. They launch products fast and as a globally recognised brand they grab their target market just as quick.

Now Google in the Enterprise is exciting, regardless of what industry.

When I first started to look at the Google Search Appliance about 12-18 months ago, I realised it was immature, but I knew that within 2 years, it would improve... and it surely did. It is constantly changing and eventually will become a serious contender in the enterprise space and by that I mean this year!

Our friends at Microsoft have been trapped in their own walled garden with both Exchange and Hotmail and found it hard to evolve (this was from the horses mouth). They are only succeeding now and I personally think this is due to a radical change under the influence of Ray Ozzie, (but that's another chat for another time).

Back to Google...If they put together an offering that provides:

- Migration
- Mobility
- Archiving
- Search
- Application Integration
- Identity Management
- Storage
- Business Continuity

They would grab the attention of many an Enterprise. For us in the banks and many regulated industries we need to know what is under/inside the 'Google cloud'. It's only a matter of time and in Google time that's soon. Personally, I think this is reality.

Shawn DeVries

Google Enterprise Search has certainly taken off in the last year. In fact, Google partnered with us in order to index the ENTIRE enterprise, not just HTML, PDF, images and the like. We are talking about SAP transactions, messages on MQ Series, calls into the mainframe, EDI messages from trading partners, etc.

Bob, imagine for a second you could also tie in backchat. Similar to Google Desktop (which seems to work pretty well) you could use one search interface for every customer transaction, purchase order, invoice, trouble ticket, sales quote, email interaction AND chat message that was logged via MindAlign chat.

Similar to the way MindAlign can integrate with SOX archiving solutions like Orchestria and the like, why not have the Google Appliance index everything INCLUDING chat? The holy grail of search - the fabled "360 degree view of the customer".

Mike, regarding your question on the offering, Google teamed up with us (iWay Software) and BearingPoint (through their BEEP offering) to handle a good chunk of what you mention. Pretty powerful things going on right now in the enterprise, including integration and security around search.

Great topic.

Matt Lambert

In the very early days of banking, I would imagine conversations argued whether the family business would trust their money to these new fangled organisations.

Similarly with hosted data service providers, I think the data trust issue will be mitigated over time for a lot of companies (except maybe banks), once you think how much damage would be done to google (share price) should any cats be let out of bags.

The massively scalable computing is where Google's competitive advantage lays - so says this link. http://blog.topix.net/archives/000016.html

The cost savings are also going to be a massive driver, particularly for education, $8M savings are impressive. http://communications.lakeheadu.ca/news/?display=news&nid=310

Unified Communications should also be a browser based application, as deployments with multiple applications with integrated desktop clients are just so expensive to maintain, like everything else Microsoft/Cisco.

The water is warmer than ever for Google, but only an opinion until something significant happens. Matt


Good for people to know.

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